Data Deletion Instructions

DealerPal processes messaging data on behalf of car dealerships ("Dealers") who connect their WhatsApp, Facebook Page, or Instagram Business account to our service. This page explains how to request deletion of personal data we hold.

1. If you are an end user who messaged a Dealer

The Dealer is the data controller of the conversation. Contact the Dealer directly and ask them to delete your messages; they can do so from within DealerPal. If you cannot reach the Dealer, you may email us at privacy@dealerpal.co.il with the Dealer’s name and the phone number or handle you used to message them. We will forward the request to the Dealer and, where we are able, delete the underlying records from our systems within 30 days.

2. If you are a Dealer (our direct customer)

To delete your DealerPal account and all associated data (business profile, inventory, knowledge base, conversations, connected Meta tokens), email privacy@dealerpal.co.il from the email address on file. We will confirm the request, revoke all Meta access tokens, disconnect webhooks, and delete your data within 30 days, except where retention is required by law.

3. What gets deleted

• Account profile and authentication records.
• Dealer business data (inventory, photos, knowledge base, branding).
• All messaging content received from Meta platforms and any replies generated by the service.
• Encrypted Meta access tokens.
• Event logs referencing the Dealer or their end users.

4. What we may retain

We may retain a minimal record of the deletion request itself (timestamp, email, confirmation ID) for audit purposes, and any data we are required to keep by law (for example, billing records retained under tax-law obligations). Retained records are isolated and are not used to re-profile you.

5. Response time

We acknowledge every request within 5 business days and complete deletion within 30 days. You will receive an email confirmation with a deletion reference ID.

6. Contact

Email privacy@dealerpal.co.il for any data-deletion question.